Author: Rob Drower

Getting things done

The majority of successful people in business are often described as being very well organized and good time managers. Fortunately, time management skills are learnable with practice and repetition. You can become one of the most productive people in your field by applying the ideas…

Customer Experience

You often hear businesses claim that their number one focus is customer service, but when questioned, they find it difficult to define exactly how this is executed and what this means for their customers.  It is also important to define the difference between customer service…

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